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Support

Contact Us

Of course, you can call or write to us too:

Schwinn c/o Customer Service
PO Box 344
Olney, IL 62450
1-800-626-2811

If you are located outside the United States, please contact your country's Schwinn distributor for assistance.

Drop us a line

We love to hear from each and every one of our Schwinn-lovin' brethren. So you're welcome to contact us any time with questions on your bike, comments on our service, stories of how you and your Schwinn spent your summer vacation.

You can always contact us by completing the form below. If you are located outside the United States, please contact your country's Schwinn distributor for assistance.

And here's a tip to get you back out and riding: if it's a question on a bike we may have already answered it for another Schwinn loyalist – so search our Schwinn Help Topics and you could have the answer in less time than it takes to fill your water bottle. Ride on!

Top FAQs

Telling the Difference between Warranty and Non-Warranty

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Bicycles are sometimes subjected to considerably more stress than they were designed for. In some cases, they're ridden in ways that push the envelope of their capabilities, and or the riders for that matter. We generally consider anything that's been subjected to a force which causes the object to deform as non-warranty.

A couple of examples would be:

  • You decide to take that corner a little too fast and dump the bike resulting in cosmetic damage. Well... You can't 'reasonably' expect us to cover that under warranty since it had nothing to do with the manufacturing process.
  • You decide to break out the video cameras to capture the jump a lifetime, but "taco" your wheel in doing so. Again, you can't 'reasonably' expect us to cover that under warranty. You took a chance and got unlucky...

Products are warranted against defective materials and workmanship (also known as a manufacturing defect) for various periods of time. Steel frames are covered for the useful lifecycle of the product, Aluminum and dual suspension frames are typically covered for a 5-year period from the original date of purchase. Most parts are typically covered for a 1-year period from the original date of purchase. Wearable parts are typically covered for 30-days from the original date of purchase.

Manufacturer's limited warranty does not cover damage resulting from accidents, impact, abuse, misuse, neglect, ordinary wear & tear, anything you break accidentally or deliberately, stunting, jumping, installation, assembly, repair, maintenance, disassembly costs, paint damage, rust, theft, or ride with more than one person.

How do I file a warranty claim?

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With today's technology, the fastest way to file a warranty claim is to take a digital photo of your bike & broken part and email it to us at .

Please include:

  • Your name, address & phone number
  • The model number and date code found on your bike (little gray sticker by the non-chain side crank arm)
  • Date & place of purchase
  • A detailed description of the incident or problem

We'll review your photos and information to try and determine the cause or nature of the problem. If we can, we'll make a decision on your claim. If we can't tell from the photos, then we'll ask you to send the affected part in.

Once a warranty claim is approved, we'll send the replacement part(s) at no charge. If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given. We reserve the right to make substitutions of equal or greater value at our sole discretion.

If a warranty claim is denied, we'll notify you and provide an explanation of our decision.

What size of bike should I have?

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It is important that you are able to safely mount and dismount the bicycle, and that while riding you are comfortable and can operate the brakes, steering, and pedals without any added difficulty.

We recommend you have at least 1" to 2" of clearance between you and the top tube of the frame when you're straddling the bike, positioning yourself between the seat and the handlebar.

You can find out a bicycle frame size by measuring the seat tube - start in the center of the crank and measure to the top of the seat tube (do not measure the seat post or seat). Mountain bikes are generally measured in inches (in) while road bikes are measured in centimeters (cm). It's recommended to have at least 1" or 2" of clearance between you and the top tube of the bike when you're straddling it.

Use the sizing chart below to find the right sized bike for you. Knowing your height and inseam measurements, you should be able to determine what size frame will be most comfortable for you. Of the two measurements (height and inseam) inseam is more important.

How do I request a donation?

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Thanks for thinking of us! Unfortunately, due to the large number of requests for donations that we receive, there is only a small percentage that we're able to help with. If you'd like to submit your proposal for consideration, please send the request (on your organization's letterhead if possible) to the address below.

Pacific Cycle
Attn: Sue Isaacs
4730 E. Radio Tower Lane
Olney, IL 62450

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