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Support

FAQ

I need help finding a product

Bicycles

Accessories (helmets, locks, etc)

Strollers

Joggers

Trailers

Electric

Motor Scooters

Currie Tech has licensed the Schwinn logos for use on their electric scooters. If you're looking for any type of information, parts, or service for your scooter, please visit their web site at www.currietech.com.

International

If you have a question about product availability in your country, you will need to contact the nearest distributor for your region.

Schwinn International Distributors

Vintage and classics (pre-1990)

Visit our Forums for discussions, sales and more.

Here are some other resources you may find helpful.

Fitness Equipment

I need help getting a replacement part

Telling the difference between warranty and non-warranty

Bicycles are sometimes subjected to considerably more stress than they were designed for. In some cases, they're ridden in ways that push the envelope of their capabilities, and or the riders for that matter. We generally consider anything that's been subjected to a force which causes the object to deform as non-warranty.

A couple of examples would be:

  • You decide to take that corner a little too fast and dump the bike resulting in cosmetic damage. Well... You can't 'reasonably' expect us to cover that under warranty since it had nothing to do with the manufacturing process.
  • You decide to break out the video cameras to capture the jump a lifetime, but "taco" your wheel in doing so. Again, you can't 'reasonably' expect us to cover that under warranty. You took a chance and got unlucky....

Products are warranted against defective materials and workmanship (also known as a manufacturing defect) for various periods of time. Steel frames are covered for the useful lifecycle of the product, Aluminum and dual suspension frames are typically covered for a 5-year period from the original date of purchase. Most parts are typically covered for a 1-year period from the original date of purchase. Wearable parts are typically covered for 30-days from the original date of purchase.

Manufacturer's limited warranty does not cover damage resulting from accidents, impact, abuse, misuse, neglect, ordinary wear & tear, anything you break accidentally or deliberately, stunting, jumping, installation, assembly, repair, maintenance, disassembly costs, paint damage, rust, theft, or ride with more than one person.

How to file a warranty claim

The warranty claim process differs, depending on where you bought your bike. If you bought your Schwinn at a big box retailer or sporting goods store, please see the information directly below. If you bought your Schwinn at an independent bike shop, please contact an independent Schwinn dealer (preferably the one the bike was purchased through). They will file a claim on your behalf. Please note we cannot warranty shipping damage on bikes ordered online, since we have no way to verify the source of the damage.

With today's technology, the fastest way to file a warranty claim is to take a digital photo of your bike & broken part and email it to us at .

Please include:

  • Your name, address & phone number
  • The model number and date code found on your bike (little gray sticker by the non-chain side crank arm)
  • Date & place of purchase
  • A detailed description of the incident or problem

We'll review your photos and information to try and determine the cause or nature of the problem. If we can, we'll make a decision on your claim. If we can't tell from the photos, then we'll ask you to send the affected part in.

Once a warranty claim is approved, we'll send the replacement part(s) at no charge. If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given. We reserve the right to make substitutions of equal or greater value at our sole discretion.

If a warranty claim is denied, we'll notify you and provide an explanation of our decision.

How to purchase replacement parts

If you bought your Schwinn at an independent bike shop, please contact the shop to help you get replacement parts.

If you bought your Schwinn at a big box retailer or sporting goods store, please see the information directly below.

Call us to purchase parts — you'll need a major credit card and must be 18 or older. 800-626-2811

I need help with a repair or adjustment

Why did my derailleur go into the spokes?

When your derailleur goes into your spokes it may not only destroy your frame, but it may end up destroying your wheel, derailleur, and derailleur cable and housing. In really bad cases it will destroy your chain as well.

So why does it happen and what causes it? There are two possible reasons; improper adjustment or a bent frame (derailleur hanger).

If the limit screws were not set properly during assembly or someone has been fooling around with the hi or low adjustment screws, the derailleur is vulnerable to "over-shifting" or chain derailment, which can allow the derailleur cage to contact the rear wheel. If this happens when the wheel is in motion, the derailleur cage can get trapped between the spokes and cause irreparable damage. This type of occurrence would be considered improper assembly/adjustment and would not be covered by the limited warranty.

A second likely cause is a bent derailleur hanger. The derailleur hanger is the piece of the frame that the derailleur screws into. Sometimes the hanger is removable and replaceable, but not on all bicycles. When the derailleur hanger gets bent it misaligns the whole derailleur system. This is usually exhibited by sudden poor shifting behavior. In most cases the derailleur hanger and the derailleur will be bent towards the wheel.

The problem may not seem serious until you shift into your lowest gears with the rear derailleur. If the derailleur hanger is bent in, this shift will drive the lower pulley of the rear derailleur cage right into the spokes of the rear wheel. Hangers or frames can become bent if you crash or lay your bike down roughly on the drive side, or run over a foreign object (like a stick) that pushes the rear derailleur into the wheel.

If your hanger is bent, you will need to go to a shop to get it re-aligned or replaced. For bicycles that do not have a replaceable hanger, you may need to replace your entire frame or bicycle. Since a bent frame is usually the result of force caused by an impact, this would not be considered a manufacturing defect (a deficiency in materials or workmanship) so take care to inspect and perform schedule maintenance routinely.

My bicycle doesn't shift gears

Most bicycles these days have multiple gears that can vary between 15 to 27 speeds. Different gearing is achieved by mounting 1 to 3 sprockets at the crank and 5 to 9 cogs on the rear wheel. To determine the number of speeds your bicycle is equipped with, multiply the number of sprockets on the crank by the number of cogs on the rear wheel (3 x 8 = 24 speeds).

Shifting between all these gears is controlled by levers on the handlebars, connected by cables to the front and rear derailleurs. The derailleurs--devices through which the bike's chain passes--move from side to side to shift the chain from one sprocket to the next. There are two main factors that affect the derailleur's function: cable tension and derailleur alignment.

Rear Derailleur

Begin by shifting the rear shifter to largest number indicated and place the chain on the smallest sprocket. Adjust the High limit screw so the guide pulley and the smallest sprocket are lined up vertically. Reconnect the cable, pull out any slack, and retighten the anchor bolt securely.

Shift through the gears, making sure each gear achieved is done quietly and without hesitation. If necessary, use the barrel adjuster to fine tune each gear by turning it the direction you want the chain to go. For example, turning clockwise will loosen the cable tension and move the chain away from the wheel, while turning counter-clockwise will tighten cable tension and direct the chain towards the wheel.

Shift the rear shifter to the gear one and place the chain on the largest cog. Adjust the Low limit screw in quarter turn increments until the guide pulley and the largest cog are aligned vertically. Again, shift through each gear several times, checking that each gear is achieved smoothly. It may take several attempts before the rear derailleur and cable is adjusted properly. Ensure all bolts are secured tightly and the chain does not fall off in either direction.

Front Derailleur

Shift both shifters to the smallest number indicated and place the chain on the corresponding cog and chainwheel. Disconnect the front derailleur cable from the cable anchor bolt. Check the position of the front derailleur; it should be parallel with the outer chainwheel and clear the largest chainwheel by 1-3mm when fully engaged.

With the chain on the smallest chainwheel in front and the largest cog in back, adjust the Low limit screw so the chain is centered in the front derailleur cage. Reconnect the cable, pull any slack out, and tighten the anchor bolt securely.

Shift the front shifter to the largest chainwheel. If the chain does not go onto the largest chainwheel, turn the high limit screw in 1/4 turn increments counter-clockwise until the chain engages the largest chainwheel. If the chain falls off the largest chainwheel, and into the pedals, you will need to turn the High limit screw in 1/4 turn increments clockwise until the chain no longer falls off.

Shift through every gear, using the barrel adjusters to fine tune each transition. The barrel adjuster for the front derailleur is located on the front shifter where the cable comes out of the shifter. Clockwise will loosen the cable tension and direct the chain closer to the frame while counter-clockwise will tighten the cable tension and direct the chain away from the frame.

Do not ride a bicycle that is not shifting properly. Overlooking proper adjustments may cause irreparable damage to the bicycle and/or bodily injury. Never move the shifter while pedaling standing up, or under heavy load, nor pedal backwards after having moved the shifter. This could jam the chain and cause serious damage to the bicycle and/or rider.

How do I fix a flat tire?

Remove the wheel from the bicycle and deflate the tire completely via the valve. Loosen the tire bead by pushing it inward all the way around. Press one side of the tire bead up over the edge of the rim. Use tire levers, not a screwdriver, otherwise you may damage the rim (a good substitute for tire levers are the handles of metal kitchen spoons, there are no sharp edges that may damage the tire or tube).

Remove the tube, leaving one tire bead on the rim and locate the leak or puncture. Patch it using a tube repair kit, carefully following the repair kit instructions, or replace the tube. Ensure that the replacement tube size matches the size stated on the tire sidewall and that the valve is the correct type for your bicycle.

Match the position of the leak in the tube with the tire to locate the possible cause and mark the location on the tire. Remove the tire completely and inspect for a nail, glass, etc. and remove the offending culprit. Also inspect the inside of the rim to ensure there are no protruding spokes, rust or other potential causes. Replace the rim tape which covers the spoke ends, if damaged.

Remount one side of the tire onto the rim. Using a hand pump, inflate the tube just enough to give it some shape. Place the valve stem through the hole in the rim and work the tube into the tire, taking care not to let it twist. Using your hands only, remount the other side of the tire by pushing the edge toward the center of the rim. Start on either side of the valve and work around the rim. Before the tire is completely mounted, push the valve up into the rim to make sure the tire can sit squarely in position. Fit the rest of the tire, rolling the last, most difficult part on using your thumbs.

Check that the tube is not caught between the rim and the tire bead at any point. Using a hand pump, inflate the tube until the tire begins to take shape, and check that the tire bead is evenly seated all the way around the rim. When the tire is properly seated, fully inflate the tire to the pressure marked on the sidewall. Use a tire air pressure gauge to check. Replace the wheel into the frame checking that all gears, brakes, axle nuts or quick release levers are properly tightened.

I need help with more information

Dealer Locator problems

If the issue is that the dealers you are calling do not have the model, size, or color you're looking for, you may want to ask them about the possibility of placing a special order. Some shops, depending on availability in our warehouse, are willing to order bikes based on individual customer requests. You may find, however, that not all shops are able to offer this option and that some may charge slightly more for special-ordered bikes.

Also, please note that the dealer locator shows independent dealers and not big box retailers or sporting goods chains. Please visit our Where to Buy page to get links to our big box retailers. The latter does not have the ability to place special orders.

In some rare cases, the dealer locator may show you information for a shop that is no longer a Schwinn dealer. If this is the case, we apologize for giving you the incorrect information and would appreciate you letting us know so that we can correct the error.

Where can I get stickers or decals?

If you'd like some stickers for your helmet, locker, or forehead, please sent a self-addressed, stamped envelope to the address below. Please note, however, that we cannot fill requests for specific decals, specific colors, or specific models.

Schwinn
Attn: Sticker Guy
4902 Hammersley Rd
Madison, WI 53711

If you'd like some stickers for your helmet, locker, or forehead, please sent a self-addressed, stamped envelope to the address below. Please note, however, that we cannot fill requests for specific decals, specific colors, or specific models.

How can I get a donation?

Thanks for thinking of us! Unfortunately, due to the large number of requests for donations that we receive, there is only a small percentage that we're able to help with. If you'd like to submit your proposal for consideration, please send the request (on your organization's letterhead if possible) to the address below.

Pacific Cycle
Attn: Sue Isaacs
4730 E. Radio Tower Lane
Olney, IL 62450

How do I find the weight of a bike?

Sorry, but our product development department doesn't publish an official list of bike weights. Other companies often release misleadingly low weights, which would make our true weights look falsely heavy by comparison. We encourage you, though, to have your dealer weigh any of our bikes on-site. If, on the other hand, you already have a bike and would like to know how much it weighs, you can easily get that information by weighing yourself holding the bike on a bathroom scale and subtracting your weight without the bike

How do I find the size of my bike?

You can find out your frame size by measureing the seat tube - start in the center of the crank and measure to the top of the seat tube (do not measure the seat post or seat).

Which size is right for me?

Please visit our Bike Sizing & Fit article or use these images for a rough estimate.

Where do I find the model or serial number of my bicycle?

The serial number is engraved into the metal frame of bicycles. The model number and date code can be found on a gray service sticker in the same general area.

How do I register a product?

Use website to register or send in the registration page from the owner's manual.

Where can I find touch up paint?

We do not stock touch-up paint or replacement decals. The paint used on our bikes does not work well in a brush-on application. The best option for touch-up paint is to use enamel-based model paint like Testors brand. There is a very wide array of colors and tones available with these types of paints, and they work very well for this type of application.

Our bikes are clear-coated upon production, eliminating the need for replacement decal sheets. If you choose to repaint your frame or you have an accident that damages the decals, we may be able to provide some Schwinn stickers, but we cannot provide original model-specific frame decals

Where can I get a manual or catalog?

You can find both our catalog and all owners manuals online at www.schwinnbikes.com. If, however, you would like a hard copy of one or the other, please submit your mailing address to the e-mail contact at the top of this page. Please be aware, however, that (1) our catalog is for advertising purposes only and is not the kind of catalog you can order bikes or parts from, and (2) our manuals only provide basic safety and operational information, and are not intended to be a comprehensive service manual or specific to any one model of bike.

How do I become a dealer?

If you're interested in becoming an international distributor, please contact our international sales team.

  • Melissa Lopes - the "Americas": Central America, South America, Caribbean, melissa.lopes@cyclingsportsgroup.com
  • Nicolas Ravachol - Europe, Middle East, Africa -
  • Allen Yeh - Asia -
  • Lucien Loyens - Austrailia -
  • Adam Ingrao - Canada -

I need help with my electric bike

How long can I expect my battery to last?

If properly charged and maintained (keep the battery charged every two months at a minimum, and try to keep the battery indoors during harsh cold winter months), the battery should last up to 1000 full charge cycles or approximately 3 – 4 years.

Should I charge my battery over night? Does that hurt its life-cycle?

The battery has an onboard battery protection system that prevents battery damage if plugged in for long periods. Charging over night will not affect the battery's life.

The lights don't work on my battery – does that mean it is dead?

Occasionally, the led indicator lights on the battery can become disconnected due to more severe bumpy riding. This does not mean the battery is dead, it only means the charge indicator is not connected anymore. The battery will still function and charge normally.

I lost my key. Can I get a replacement?

Please contact Schwinn Customer Service in the event you have lost your key and require a replacement.

My electric bike won't kick in – how do I get the pedal assist to start?

Ensure that the brakes are not engaged. Ensure that the system is turned on and the battery is full. If the pedal assist still does not function, check to see that the pedal sensor near the bottom bracket is still working properly and mounted close to the spinning magnet. If after checking all of the above items the problem persists please contact your local Schwinn dealer or Schwinn Customer Service for further assistance.

I screwed up the connection on the front wheel wires – what do I do now?

Make sure that the wire colors match when connecting them. Typically if the colors aren't matched, the motor will not operate, but damage was not done. The motor should operate normally once connected correctly.

How much power does charging the battery consume?

The charger output is rated at 30volts at 2amps nominally, which translates into 60 watts.

What kind of range should I expect out of a charge?

Range will vary with rider weight and terrain. The expected range is around 30 miles.

Motor engages and drives bicycle normally

Onboard Charge : Not Functioning

  • Description : Battery shows full charge and onboard charge indicator shows no charge
  • Issue : Throttle hall sensor connection not made
  • Solution : Take bicycle to nearest authorized Schwinn dealer for service.

Onboard Charge : Blinks Red

  • Description : Battery shows full charge and onboard charge indicator shows low charge with blinking red light
  • Issue : Throttle charge indicator connection not made
  • Solution : Take bicycle to nearest authorized Schwinn dealer for service.

Onboard Charge : Functions Normally

  • Description : Motor continues driving when brakes are applied
  • Issue : Brake engagement circuit has become disconnected
  • Solution : Take bicycle to nearest authorized Schwinn dealer for service.

Motor engages intermittantly

Onboard Charge : Intermittent function, possible normal function

  • Description : Motor drives normally and then cuts out suddenly and self remedies.
  • Issue : Position of the control box in relation to the battery has come out of tolerance.
  • Solution : Visually inspect gap between battery and controller box. If gap does exist, take bicycle to nearest authorized Schwinn dealer for service.

Onboard Charge : Motor drives with little to no power and sounds like an engine misfiring.

  • Description : Battery shows full charge and onboard charge indicator shows low charge with blinking red light
  • Issue : One of the three power cables has become disconnected or severed
  • Solution : Discontinue use of the electric drive system immediately, continued use will short the controller. Take bicycle to nearest Schwinn dealer for service.

Motor does not drive bicycle

Onboard Charge : Functions Normally

  • Description : Everything lights up and bike doesn't go
  • Issue : Pedaling sensor is disconnected or too far from crank magnet
  • Solution : Visually inspect gap, which should be no more than 2mm. Take to nearest authorized Schwinn dealer as needed for repair.

Onboard Charge : Not Functioning

  • Description : No lights on the onboard charge indicator and motor not functioning
  • Issue : Onboard power toggle connection has become severed
  • Solution : Visually inspect cables and connection. Remake connection if possible.

Onboard Charge : Functions Normally

  • Description : Everything lights up and bike doesn't go, possibly preceded by a popping noise and smoke
  • Issue : The motor controller in the control box has shorted out. Sometimes the short doesn't effect the charge sensor, engaging the drive system be pedalling will usually short the fuse in the battery
  • Solution : Contact local Schwinn dealer to have control box diagnosed and replaced as needed.

Onboard Charge : Not Functioning - Nothing lights up and bike doesn't go possibly preceded by a popping noise and smoke

  • Description : Nothing lights up and bike doesn't go possibly preceded by a popping noise and smoke
  • Issue : The motor controller in the control box has shorted out. Sometimes the short doesn't effect the charge sensor, engaging the drive system be pedalling will usually short the fuse in the battery
  • Solution : Contact local Schwinn dealer to have control box diagnosed and replaced as needed.

Onboard Charge : Not Functioning - No lights and no function, battery indicator shows a charge

  • Description : No lights and no function, battery indicator shows a charge
  • Issue : Battery is not discharging
  • Solution : Contact your local Schwinn Dealer to have the battery tested.