General FAQs

Dealers

If the issue is that the dealers you are calling do not have the model, size, or color you're looking for, you may want to ask them about the possibility of placing a special order. Some shops, depending on availability in our warehouse, are willing to order bikes based on individual customer requests. You may find, however, that not all shops are able to offer this option and that some may charge slightly more for special-ordered bikes.

Also, please note that the dealer locator shows independent dealers and not big box retailers or sporting goods chains. Please visit our Where to Buy page to get links to our big box retailers. The latter does not have the ability to place special orders.

In some rare cases, the dealer locator may show you information for a shop that is no longer a Schwinn dealer. If this is the case, we apologize for giving you the incorrect information and would appreciate you letting us know so that we can update our records.

Stickers and decals

If you'd like some stickers for your helmet, locker, or forehead, please send a self-addressed, stamped envelope to the address below. 

Schwinn
Attn: Stickers!
PO Box 344
Olney, IL 62450

For decals, please note that we cannot fill requests for specific decals, specific colors, or specific models.

Donations

Thanks for thinking of us! Unfortunately, due to the large number of requests for donations that we receive, there’s only so many we are able to help. If you'd like to submit your proposal for consideration, please send the request (on your organization's letterhead, if possible) to kdmytrenko@pacific-cycle.com.

How do I find my bike size?

You can find out your frame size by measuring the seat tube --  start in the center of the crank and measure to the top of the seat tube (do not measure the seat post or seat).

Which size bike is right for me?

Please visit our Adult Bike Sizing and Fit Guide or Child’s Bike Sizing and Fit Guide.

Finding the model or serial number on my bicycle

The serial number is engraved into the metal frame of the bike. The model number and date code can be found on a gray service sticker in the same general area.

Register a bicycle

Use this website to register your bicycle or send in the registration page from the Owner's Manual.

Touch-up paint

We do not stock touch-up paint or replacement decals. The paint used on our bikes does not work well in a brush-on application. The best option for touch-up paint is to use enamel-based model paint like Testors brand. There is a very wide array of colors and tones available with these types of paints, and they work very well for this type of application.

Our bikes are clear-coated upon production, eliminating the need for replacement decal sheets. If you choose to repaint your frame or you have an accident that damages the decals, we may be able to provide some Schwinn stickers, but we cannot provide original model-specific frame decals.

Owner’s manuals and catalogs

You can find both our catalog and all Owners Manuals online at www.schwinnbikes.com. If, however, you would like a hard copy of one or the other, please submit your mailing address to the email contact at the top of this page. Please be aware that 1) our catalog is for advertising purposes only and is not the kind of catalog you can order bikes or parts from, and 2) our manuals only provide basic safety and operational information and are not intended to be a comprehensive service manual and are not specific to any one model of bike.

Becoming an international dealer!

If you're interested in becoming an International Distributor, please contact our International Sales Team at jpereira@pacific-cycle.com