Replacement part FAQs

Warranty vs. Non-Warranty

What’s Covered vs. What’s Not:  Bicycles are sometimes subjected to considerably more stress than they are designed for. In some cases, they're ridden in ways that push the envelope of their capabilities, and/or the riders.

We generally consider anything that's been subjected to a force which causes the object to deform as non-warranty.

A couple of examples would be:

  • You decided to take that corner a little too fast and dump the bike resulting in cosmetic damage. Ouch! Sorry, we can’t cover any damages under warranty since it had nothing to do with the manufacturing process.
  • You decided to break out the video cameras to capture the jump of a lifetime and "taco’d" your wheel in doing so. Oops! That’s not covered under warranty. You took a chance and got unlucky.

Products are warranted against defective materials and workmanship (also known as a manufacturing defects) for various periods of time. 

  • Steel frames are covered for the useful life cycle of the product. 
  • Aluminum and dual suspension frames are typically covered for a 5-year period from the original date of purchase. 
  • Most parts are typically covered for a 1-year period from the original date of purchase. Wearable parts are typically covered for 30-days from the original date of purchase.

Manufacturer's limited warranty does not cover damage resulting from accidents, impact, abuse, misuse, neglect, ordinary wear and tear, anything you break accidentally or deliberately, stunting, jumping, installation, assembly, repair, maintenance, disassembly costs, paint damage, rust, theft, or ride with more than one person.

How to File a Warranty Claim

The warranty claim process differs, depending on where you bought your bike.

  • If you bought your Schwinn at a big box retailer or sporting goods store, please see the information below.
  • If you bought your Schwinn at an independent bike shop, please contact an independent Schwinn dealer, preferably where you purchased the bike. They will file a claim on your behalf. Please note we cannot reimburse (warranty) for shipping damage on bikes ordered online since we have no way to verify the source of the damage.

TAKE PHOTOS. With today's technology, the fastest way to file a warranty claim is to take a digital photo of your bike or broken part and email it to us at customerservice@pacific-cycle.com.

INFORMATION IS IMPORTANT. Please include:

  • Your name, address, and phone number
  • The model number and date code found on your bike -- look for the little gray sticker by the non-chain side crank arm
  • Date and place of purchase
  • A detailed description of the incident or issue

We'll review your photos and information to try and determine the cause or nature of the problem. If we can, we'll make a decision on your claim. If we can't tell from the photos, then we'll ask you to ship us the affected part.

Once a warranty claim is approved, we'll send the replacement part(s) at no charge. If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given. We reserve the right to make substitutions of equal or greater value at our sole discretion.

If a warranty claim is denied, we'll notify you and provide an explanation of the decision.

How to Purchase Replacement Parts

If you bought your Schwinn at an independent bike shop, please contact the shop to help you get replacement parts.

If you bought your Schwinn at a big box retailer or sporting goods store, please call us to purchase parts — you'll need a major credit card, and must be 18 years old or older. Please call Customer Service for assistance: 800-626-2811