Contact Us


Contact customer service

To reach our customer support team visit our customer support page where you can fill out a simple form and upload images/attachments. We are also available via phone: 1 (800) 626-2811.

Here in the United States we are open from 7am - 6pm Central, Monday through Friday, and will do our best to respond quickly.

If you are located outside the United States, please contact your country's Schwinn distributor for assistance.


Have questions about your bike?

Pro Tip: if you have a question on a bike, we may have already answered it for another Schwinn loyalist – so search our Schwinn Help Topics and you could have the answer in less time than it takes to fill your water bottle.

Also be sure to register your bicycle. That way we can help you track your Schwinn if it ever gets stolen and we can send you any safety and warranty information if you need it.