We are here to help!

If you have a question on a bike, we may have already answered it for another Schwinn loyalist. Check out these FAQs and you could have the answer in less time than it takes to fill your water bottle!

COVID-19 Update

Please visit the “Register your Bicycle” page or send in the registration page from the Owner's Manual to register your bike.

You can find out your frame size by measuring the seat tube - start in the center of the crank and measure to the top of the seat tube (do not measure the seat post or seat).

Occasionally, the led indicator lights on the battery can become disconnected due to more severe bumpy riding. This does not mean the battery is dead, it only means the charge indicator is not connected anymore. The battery will still function and charge normally.

Use this text to answer questions in as much detail as possible for your customers.

There is a number on your key to write into your owner’s manual that determines your specific key. Please contact Schwinn Customer Service in the event you have lost your key and require a replacement and provide the number from your key.

The battery is rated at 36volts at 11.6amps.

The range will vary with rider weight, level usage, and terrain. The expected range is around 25-40 miles.

Thanks for thinking of us! Due to a large number of donation requests, there are only so many we are able to fulfill. If you'd like to submit your proposal for consideration, please put a request through on this form.

If you'd like some stickers for your helmet, locker, or forehead, please send a self-addressed, stamped envelope to the address below. 


Attn: Stickers!

PO Box 344

Olney, IL 62450

For decals, please note that we cannot fill requests for specific decals, specific colors, or specific models.

Curious about bike maintenance?

This link will take you to our webpage dedicated to maintaining your bike and get the most out of your Schwinn.

Bike Maintenance

Need help assembling your bike?

This link will take you to our webpage full of informative content on how to assemble your bike.

Assembly Guides