Given the high order volume, shipments may be delayed. We do our best to process every order within 3-5 days after it is received, but cannot guarantee it. Once the package leaves the warehouse, delivery times can range between 2-6 days depending on where you live.
Contact us by Phone
Please call: 800-626-2811
Monday - Friday*
7am to 6pm (Central Standard Time)
Excluding all major holidays
Contact us Online
Please click the Support button at the bottom of the page to contact us.
Products are warranted against defective materials and workmanship (also known as a manufacturing defect) for various periods of time. Steel frames are covered for the useful lifecycle of the product, Aluminum and dual suspension frames are typically covered for a 5-year period from the original date of purchase. Most parts are typically covered for a 1-year period from the original date of purchase. Wearable parts are typically covered for 30-days from the original date of purchase.
Manufacturer's limited warranty does not cover damage resulting from accidents, impact, abuse, misuse, neglect, ordinary wear & tear, anything you break accidentally or deliberately, stunting, jumping, installation, assembly, repair, maintenance, disassembly costs, paint damage, rust, theft, or ride with more than one person.
To see our full warranty please click here.
The warranty claim process differs, depending on where you bought your bike. If you bought your Schwinn directly from us, at a big-box retailer or sporting goods store, please see the information directly below. If you bought your Schwinn at an independent bike shop, please contact an independent Schwinn dealer (preferably the one the bike was purchased through). They will file a claim on your behalf. Please note we cannot warranty shipping damage on bikes ordered online since we have no way to verify the source of the damage.
The fastest way to file a warranty claim is to take a photo of your bike & broken part and email it to us at firstname.lastname@example.org.
Your name, address & phone numberThe model number and date code found on your bike (little gray sticker by the non-chain side crank arm, above the pedals on the frame of the bike)Date & place of purchaseA detailed description of the incident or problem
We'll review your photos and information to determine the cause or nature of the problem. If we can, we'll decide on your claim. If we can't tell from the photos, then we'll ask you to send the affected part in.
Once a warranty claim is approved, we'll send the replacement part(s) at no charge. If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given. We reserve the right to make substitutions of equal or greater value at our sole discretion.
If a warranty claim is denied, we'll notify you and provide an explanation of our decision.
The serial number is engraved into the metal frame of bicycles on the bottom, underneath the crank. The model number and date code can be found on a gray service sticker on top, above the crank on the frame of the bike.
Occasionally, the led indicator lights on the battery can become disconnected due to more severe bumpy riding. This does not mean the battery is dead, it only means the charge indicator is not connected anymore. The battery will still function and charge normally.
Ensure that the brakes are not engaged. Ensure that the system is turned on and the battery is full. If the pedal assist still does not function, check to see that the pedal sensor near the bottom bracket is still working properly and mounted close to the spinning magnet. If after checking all the above items, the problem persists please contact your local Schwinn dealer, or Schwinn Customer Service for further assistance.
There is a number on your key to write into your owner’s manual that determines your specific key. Please contact Schwinn Customer Service in the event you have lost your key and require a replacement and provide the number from your key.
The battery is rated at 36volts at 11.6amps.
The range will vary with rider weight, level usage, and terrain. The expected range is around 25-40 miles.
Thanks for thinking of us! Due to a large number of donation requests, there are only so many we are able to fulfill. If you'd like to submit your proposal for consideration, please put a request through on this form.
If you'd like some stickers for your helmet, locker, or forehead, please send a self-addressed, stamped envelope to the address below.
PO Box 344
Olney, IL 62450
For decals, please note that we cannot fill requests for specific decals, specific colors, or specific models.