FAQ

We are here to help!

If you have a question on a bike, we may have already answered it for another Schwinn loyalist. Check out these FAQs and you could have the answer in less time than it takes to fill your water bottle!

COVID-19 Update

Given the high order volume, shipments may be delayed. We do our best to process every order within 3-5 days after it is received, but cannot guarantee it. Once the package leaves the warehouse, delivery times can range between 2-6 days depending on where you live.

You can find your owner’s manuals online here.

Contact us by Phone 

Please call: 800-626-2811

Monday - Friday*

7am to 6pm (Central Standard Time) 

Excluding all major holidays 

Contact us by Mail

Schwinn 

C/O Customer Relations 

4730 E Radio Tower Lane

Olney, IL 62450

Contact us by Email

Please click the Support button at the bottom of the page to contact us. You may also use the email address customerservice@pacific-cycle.com.

Products are warranted against defective materials and workmanship (also known as a manufacturing defect) for various periods of time. Steel frames are covered for the useful lifecycle of the product, Aluminum and dual suspension frames are typically covered for a 5-year period from the original date of purchase. Most parts are typically covered for a 1-year period from the original date of purchase. Wearable parts are typically covered for 30-days from the original date of purchase.

Manufacturer's limited warranty does not cover damage resulting from accidents, impact, abuse, misuse, neglect, ordinary wear & tear, anything you break accidentally or deliberately, stunting, jumping, installation, assembly, repair, maintenance, disassembly costs, paint damage, rust, theft, or ride with more than one person.

To see our full warranty please click here.

Click the link here to be taken to our bike maintenance information page. 

The warranty claim process differs, depending on where you bought your bike. If you bought your Schwinn directly from us, at a big-box retailer or sporting goods store, please see the information directly below. If you bought your Schwinn at an independent bike shop, please contact an independent Schwinn dealer (preferably the one the bike was purchased through). They will file a claim on your behalf. Please note we cannot warranty shipping damage on bikes ordered online since we have no way to verify the source of the damage.

The fastest way to file a warranty claim is to take a photo of your bike & broken part and email it to us at customerservice@pacific-cycle.com.

Please include:

Your name, address & phone numberThe model number and date code found on your bike (little gray sticker by the non-chain side crank arm, above the pedals on the frame of the bike)Date & place of purchaseA detailed description of the incident or problem

We'll review your photos and information to determine the cause or nature of the problem. If we can, we'll decide on your claim. If we can't tell from the photos, then we'll ask you to send the affected part in.

Once a warranty claim is approved, we'll send the replacement part(s) at no charge. If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given. We reserve the right to make substitutions of equal or greater value at our sole discretion.

If a warranty claim is denied, we'll notify you and provide an explanation of our decision.

Please visit the “Register your Bicycle” page or send in the registration page from the Owner's Manual to register your bike.

You can find out your frame size by measuring the seat tube - start in the center of the crank and measure to the top of the seat tube (do not measure the seat post or seat).

Occasionally, the led indicator lights on the battery can become disconnected due to more severe bumpy riding. This does not mean the battery is dead, it only means the charge indicator is not connected anymore. The battery will still function and charge normally.

Use this text to answer questions in as much detail as possible for your customers.

There is a number on your key to write into your owner’s manual that determines your specific key. Please contact Schwinn Customer Service in the event you have lost your key and require a replacement and provide the number from your key.

The battery is rated at 36volts at 11.6amps.

The range will vary with rider weight, level usage, and terrain. The expected range is around 25-40 miles.

Thanks for thinking of us! Due to a large number of donation requests, there are only so many we are able to fulfill. If you'd like to submit your proposal for consideration, please put a request through on this form.

If you'd like some stickers for your helmet, locker, or forehead, please send a self-addressed, stamped envelope to the address below. 

Schwinn

Attn: Stickers!

PO Box 344

Olney, IL 62450

For decals, please note that we cannot fill requests for specific decals, specific colors, or specific models.

Curious about bike maintenance?

This link will take you to our webpage dedicated to maintaining your bike and get the most out of your Schwinn.

Bike Maintenance

Need help assembling your bike?

This link will take you to our webpage full of informative content on how to assemble your bike.

Assembly Guides